Jonna Iljin

Position and Company: Business Design Lead, Service Design | Gofore Plc & Gofore GmbH
Country: Germany/Finland

“A Design Thinker and a Doer” – Jonna possesses 20 years of expertise in Digital Services Development and Service Design, working in agencies and as an independent consultant. Her background covers multiple roles in the field of digital media and transformation – designer, strategic consultant, business and team lead. Jonna has been digitalising businesses and processes on various sectors like media, public sector, manufacturing and telecom, as well as establishing new digital services and products on b2b and b2c fields. Business and organisational development through Human-Centered Design are her passions, and competencies like service design, design thinking, UX Design, process development and design leadership in her core.

Jonna holds a MA degree in New Media / Industrial Design at Aalto University, and is currently based in Munich, where she acts as a Gofore Germany design lead.